{"product_id":"yealink-usb-y-trainer-cable-y-splitter-with-usb-c-a-for-pc-office-headset-compatible-with-yealink-usb-c-uh-bh-headset-splitter-cord-connector-for-call-center-supervising-training-computer","title":"Yealink USB-Y Trainer Cable Y-Splitter with USB-C\/A for PC Office Headset | Compatible with Yealink USB-C UH BH Headset Splitter Cord Connector for Call Center Supervising Training Computer","description":"\u003ch3\u003eYealink USB-Y Trainer Cable Y-Splitter with USB-C\/A for PC Office Headset | Compatible with Yealink USB-C UH BH Headset Splitter Cord Connector for Call Center Supervising Training Computer\u003c\/h3\u003e\n\u003cp id=\"b\"\u003eUSB-Y Trainer cable\u003c\/p\u003e \n\n\u003ch3\u003eProduct Features\u003c\/h3\u003e\n  \u003cul class=\"a\"\u003e\n         \u003cli\u003eTraining Cable for Diverse Scenarios: The 1.8 m Y-cable connects seamlessly to PCs via USB-C\/A ports, integrating 2 Yealink headsets through USB-C in a plug-and-play mannerno additional software needed.\u003c\/li\u003e\n         \u003cli\u003eCollaborative Audio Split: Agents and supervisors can join the same call simultaneously, enabling smooth real-time training and collaboration. Both headsets A and B support independent call control, audio adjustment, and volume management.\u003c\/li\u003e\n         \u003cli\u003eExcellent Monitoring \u0026amp; Coaching: Supervisors can listen in on agent-customer conversations silently, without interrupting the call. It can also delivers the supervisor's voice exclusively to the agent, providing real-time guidance without affecting the customerempowering agents to address issues promptly and handle complex interactions more effectively.\u003c\/li\u003e\n         \u003cli\u003eRapid Call Takeover: When immediate intervention is needed, supervisors can take over a call with a single action and communicate directly with the customer. Agents can continue listening to learn, ensuring seamless escalation and efficient resolution in critical situations.\u003c\/li\u003e\n         \u003cli\u003eVersatile \u0026amp; Easy to Use: Activate \"monitoring and intervention mode\" simply by plugging in the headset. Press the control button once to enter \"coaching mode\" (only the agent hears the supervisor); Press and hold for 2 seconds to switch to \"takeover mode\", where the supervisor assumes the call while the agent listens for training purposes.\u003c\/li\u003e\n  \u003c\/ul\u003e","brand":"Yealink","offers":[{"title":"Default Title","offer_id":50498416640237,"sku":"B0GQMFYPM4","price":191.0,"currency_code":"AUD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0324\/1050\/1164\/files\/B0GQMFYPM4.jpg?v=1786958634","url":"https:\/\/leoforward.com\/products\/yealink-usb-y-trainer-cable-y-splitter-with-usb-c-a-for-pc-office-headset-compatible-with-yealink-usb-c-uh-bh-headset-splitter-cord-connector-for-call-center-supervising-training-computer","provider":"LeoForward AU","version":"1.0","type":"link"}